These Terms of Service ("Terms") are a contract between you and Synis ("Synis", "we", "us"). They govern your use of the Synis website, apps and services (the "Service"). By creating an account or using the Service you agree to them. If you do not agree, please do not use the Service.
1. Your account
You must be at least 18 and able to enter a binding contract. You are responsible for what happens under your account and for keeping your sign-in details safe. Tell us straight away if you think someone else has used it. One person or company may hold one free trial.
2. Workspaces and teams
The Service is organised into workspaces. Whoever creates a workspace is its owner and controls its members, billing and connected accounts. If you are invited into a workspace, its owner and admins can manage or remove your access and can see the content you create there.
3. Your content
You own the brand information, briefs, photos and posts you provide or create, and the posts and performance figures we fetch from the accounts you connect ("Your Content"). You give us a limited licence to host, process and display it only to run the Service for you: to build the prompts for your generations from it, to send those prompts and files to our AI providers to produce your results, and to publish to the accounts you connect when you tell us to. We do not use Your Content for any other customer, and we do not use it to train AI models. Our AI providers, and what they do and do not commit to, are described in the Privacy Policy. The licence ends when the content is permanently deleted, 30 days after you delete it or your account, apart from copies in backups for up to 30 days after that.
You are responsible for Your Content and for having the rights to use it, including logos, trademarks and other people's material. You must not use the Service to create or publish anything unlawful, infringing, deceptive or hateful, or anything that breaks the rules of a platform you connect.
4. How generations are personalised
Every generation starts from your brief and the brand details you set, such as your name, tone, colours, rules and logo. Unless you turn it off, we also use your workspace history: your recent posts, how they performed (reach, likes, comments, shares and similar figures), and what the brand has learned from the edits and feedback in your workspace. This is what makes the results sound and look like your brand, and it is part of the Service you sign up for.
An owner or admin can turn this off at any time under Settings, then Workspace, with the switch "Use my workspace history to personalise generations". While it is off, we build prompts only from what you type and the brand details you set, and every signed-in page shows a reminder you can dismiss for the session. Generations will be less tailored to your brand, and we cannot promise the same quality of results. Turning it off does not delete anything, and turning it back on applies from the next generation.
We also give the AI models examples from a reference library we curate, as style and structure references. They guide the look and shape of your results rather than being reproduced in them, and they never include another customer's content.
5. AI output
The Service uses artificial intelligence to draft words and make pictures. AI output can be wrong, biased, or resemble existing work, and it can state things that are not true. Read and edit everything before you publish it. We do not promise that output is accurate, original or fit for a particular purpose, and you use it at your own risk. Some results carry machine-readable marks or metadata that identify them as made by AI; do not remove or alter them. Where a law or a platform requires a visible label on AI-made content you publish, such as a realistic picture of a person or product that did not happen that way, adding the label is your responsibility unless the Service does it for you.
6. Connected social accounts
When you connect an account on LinkedIn, Instagram, X, TikTok or Facebook, you authorise us to act for you as far as needed to schedule and publish the content you approve. Those platforms have their own terms, which still apply to you. We are not responsible for their availability, their decisions or their changes, and a platform can refuse or remove a post at any time.
7. Trials, plans and billing
The free trial gives you the full Service for the period shown when you sign up. A payment card is needed to start it, to keep the trial honest, and nothing is charged until you choose a plan. Nothing is published during the trial. Paid plans are billed in advance through Polar and renew automatically until you cancel. You can cancel at any time from your billing settings, and the cancellation takes effect at the end of the period you have paid for. Except where the law requires it, payments are not refunded. We may change prices with at least 30 days' notice, and the change applies from your next renewal.
8. Acceptable use
You agree not to:
- break the law or infringe anyone's rights;
- probe, scrape, overload or try to gain unauthorised access to the Service or its infrastructure;
- resell the Service or provide it to others except through a workspace you control;
- use it to generate spam, fraud, or content that impersonates a real person or organisation;
- use it in a way that gets our access to a social platform suspended.
9. Your data
How we handle personal data is described in the Privacy Policy, and your rights under European law on the GDPR page. Both are part of these Terms. For the personal data inside your workspace, you are the controller and we process it on your instructions; business customers can ask us for a data processing agreement.
10. Ending the agreement
You can stop using the Service at any time and close your account from your settings. We can suspend or end your access if you break these Terms, if we need to protect the Service or other people, or if we stop offering the Service, in which case we will give you reasonable notice and time to export your content. Sections that by their nature should survive, such as ownership, disclaimers and liability, survive.
11. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent the law allows, we make no warranties, express or implied, including fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted or error-free.
12. Limitation of liability
To the fullest extent the law allows, Synis is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim connected to the Service is limited to the amount you paid us in the twelve months before the event that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.
13. Governing law
These Terms are governed by the laws of Albania, where Synis is based, and its courts have jurisdiction over any dispute. If you are a consumer in the EU or the UK, you keep the protection of the mandatory laws of the country where you live, and you may bring a claim there.
14. Changes to these Terms
We update these Terms when the Service changes and note the date at the top. If a change is material, we will tell you by email at least 14 days before it takes effect. Using the Service after that date means you accept the new Terms.
15. Contact
Questions about these Terms go to [email protected].
Questions? Email [email protected].
Privacy Policy